Refund Policy

General Policy

Many purchases associated with Hi Fit Expo reserve limited inventory, event space, promotional placement, or other resources. Because those resources may be removed from availability after payment, refund eligibility depends on the type of purchase and the circumstances of the request.

• All purchases are subject to confirmation and availability.
• Payments may reserve limited inventory or event resources.
• Refund eligibility may vary by product, service, timing, and circumstances.
• Any product-specific terms provided at the time of purchase also apply.

Vendor Booth Payments

Vendor payments may reserve booth inventory and initiate planning, onboarding, and operational work. Because vendor space is limited, vendor payments are generally non-refundable after a vendor has been approved and space has been reserved.

• Payments may be used to reserve vendor space and begin event planning.
• Approved vendors who later cancel may not be eligible for a refund.
• If Hi Fit Expo declines an application after receiving payment, the appropriate refund or resolution will be determined by the event team.

Sponsorship Payments

Sponsorship payments may reserve promotional placement, event inventory, marketing commitments, signage, activation opportunities, or other sponsor benefits. Once a sponsorship has been confirmed and work has begun, payments are generally non-refundable.

Public Admission Tickets

Public admission tickets may be sold through a third-party ticketing platform. When tickets are purchased through a third party, that provider’s refund, exchange, cancellation, and event-change policies may apply.

• Review the ticket provider’s terms before completing your purchase.
• Ticket refund requests may need to be submitted directly to the ticket provider.
• Hi Fit Expo cannot guarantee refunds for purchases processed by a third-party platform.

Event Schedule or Programming Changes

Event schedules, programming, speakers, competitions, vendors, floor plans, and other event details may change as planning continues or due to operational requirements.

Changes to individual activities, schedules, programming, vendors, or other event elements do not automatically create eligibility for a refund.

Event Postponement or Cancellation

If Hi Fit Expo is postponed or canceled, the event team will communicate the available next steps based on the circumstances, applicable purchase terms, third-party provider requirements, and costs already incurred.

Available options may vary by purchase type and may include rescheduling, transfer, credit, refund, or another resolution when appropriate.

Refund Requests

Refund requests for purchases made directly through hifitexpo.com must be submitted in writing.

Include your name, business name if applicable, email address used for the purchase, order or transaction information, and the reason for your request. Requests are reviewed based on the purchase type, timing, applicable terms, and circumstances.

Processing Approved Refunds

If a refund is approved, the method and timing of payment may depend on the original payment method, payment processor, accounting requirements, and transaction status.

Contact

Refund requests and policy questions may be sent to info@hifitexpo.com.